Because we are online sofa specialists we offer a unique Money Back Guarantee, FREE return service for ready-made upholstery items, excluding made-to-order sofas, ottomans and other products, but including all ready-made sofas and sofa beds, armchairs and corner seating, which are delivered by a 2-man team. If you change your mind when our two-man team deliver your ready-made sofa (excluding made-to-order sofas) and see it in your living room, they will take it back right away. This allows us to use the same vehicle journey and delivery team to collect the goods and to protect the furniture with the original packaging. Your money will be returned in full to the same credit card or by cheque whichever was originally used for the transaction.
If however you decide to return any non-faulty goods at any time after the original delivery vehicle has driven away from the delivery address - for example a couple of days later - then we will charge you the cost of the collection and the original delivery, which can total £150. So you can return non-faulty goods up to 8 days after they are delivered, but to enjoy the FREE return service they must be re-packed and taken away at the time that the delivery is made.
You will therefore appreciate it is very important that you are at home when the delivery is made to take a decision while the delivery team are still there. To take advantage of our Money Back Guarantee, FREE return service we suggest that you order a FREE leather sample and check that the goods you have ordered will fit through all the openings to the place where you want to put them in your home.
We do not accept the return of non-faulty made-to-order goods.
A quick phone call to our friendly customer service team on 0845 867 4013 will help explain all this to you if you feel that you would like to discuss it before you place your order.
All products have a full manufacturers warranty, which is 1 year unless otherwise stated.
Refunds will be made within 30 days of notification, to the same credit card that was used for the transaction or by cheque whichever was originally used for the transaction.
We do not refund non-faulty made-to-order goods.
If there is any visible damage or there are faults in the goods delivered to you, they must be advised to the delivery team by yourself or the person you have appointed to take responsibility for the delivery and inspecting the goods; the facts must be noted on the delivery sheet and reported to us on the day of delivery by email to info@LeatherSofasOnline.co.uk. Any damage and/or faults reported after this time, that have not been caused by improper use, will be treated as a warranty claim and corrected by the appropriate service company appointed to carry out such work if approved by the company.
All products have a full manufacturers warranty, which is 1 year unless otherwise stated.
This does not affect your statutory rights as a consumer.
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