NON-FAULTY GOODS
Because we are online sofa specialists we offer a unique Money Back Guarantee, FREE return service for ready-made upholstery items, excluding made-to-order sofas, ottomans and other products, but including all ready-made sofas and sofa beds, armchairs and corner seating, which are delivered by a 2-man team. If you change your mind when our two-man team deliver your ready-made sofa (excluding made-to-order products) and see it in your living room, they will take it back right away. This allows us to use the same vehicle journey and delivery team to collect the goods and to protect the furniture with the original packaging. Your money will be returned in full to the same credit card or by cheque whichever was originally used for the transaction.
If however you decide to return any non-faulty goods at any time after the original delivery vehicle has driven away from the delivery address - for example a couple of days later - then we will charge you the cost of the collection and the original delivery, which can total £150. So you can return non-faulty goods up to 8 days after they are delivered, but to enjoy the FREE return service for ready-made sofas they must be re-packed and taken away at the time that the delivery is made.
We do not accept returns of non-faulty made-to-order goods.
You will appreciate therefore that it is very important that you are at home when the delivery is made to take a decision while the delivery team are still there. To take advantage of our Money Back Guarantee, FREE return service for ready-made sofas we suggest that you order a FREE leather sample and check that the goods you have ordered will fit through all the openings to the place where you want to put them in your home.
A quick phone call to our friendly customer service team on 0845 867 4013 will help explain all this to you if you feel that you would like to discuss it before you place your order.
NON-FAULTY GOODS RETURNED AFTER THE DELIVERY DAY
Goods that are returned after the day of delivery must be returned within 8 days to the warehouse in their original packaging and condition and you will receive a full refund excluding the original delivery & collection charge. You must also pay the cost of returning the goods and this is non-refundable. If you are unable to return the goods yourselves, we can arrange for this to be done on your behalf, but we will charge you for this service. Where you wish to return an item that is not an error on our part this will incur a re-stocking charge, which may be as high as 50% of the value of the goods. Unfortunately goods that have been used cannot be accepted for credit. We do not accept the return of non-faulty made-to-order goods.
FAULTY GOODS
If there is any visible damage or there are faults in the goods delivered to you, they must be advised to the delivery team and noted on the delivery sheet and reported to us on the day of delivery by email to info@LeatherSofasOnline.co.uk. Any damage and/or faults reported after this time, that have not been caused by improper use, will be treated as a warranty claim and corrected by the appropriate service company appointed to carryout such work if approved by the company.
All products have a full manufacturers warranty, which is 1 year unless otherwise stated.
This does not affect your statutory rights as a consumer.
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